You should spend about 20 minutes on this task.
The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
Summarise the information by selecting and reporting the main features and make comparisons where relevant.
You should write at least 150 words.
The two pie charts illustrate the proportion of five types of customer service rating provided by 100 visitors in Parkway hotel in 2005 and 2010.
Overall, the most significantly rated services were satisfactory, good and excellent, which together accounted for over half of the questionnaire. While a few people commented the customer service excellent in first year, it showed significant growth in final year which obviously had an inverse relationship with very poor and poor service. Al together, there was dramatic improvement of customer service trend noticed from the survey in the later year.
Customer service with satisfactory category comprised of 45% in the first year and this showed a big dip of 17% in 2010. Conversely, 14% people marked the service as good in 2005, which rose a little less of about 3% to 39% in last year. However, the drastic chance of rating observed in excellency, which climbed from 5% in 2005 to 28% in 2010.
With regards to the remaining two variety of questions (Very poor and poor), both of them showed decease in survey outcome in final year, which constitutes 11% and 9% less respectively from the year 2005.
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2023-11-09 | Daniel3003 | 73 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-08 | Daniel3003 | 78 | view |
| 2023-11-08 | Daniel3003 | 60 | view |
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Transition Words or Phrases used:
conversely, first, however, if, while
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 2.0 7.0 29% => More to be verbs wanted.
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 6.0 6.8 88% => OK
Relative clauses : 5.0 3.15609756098 158% => OK
Pronoun: 3.0 5.60731707317 54% => OK
Preposition: 38.0 33.7804878049 112% => OK
Nominalization: 2.0 3.97073170732 50% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 969.0 965.302439024 100% => OK
No of words: 193.0 196.424390244 98% => OK
Chars per words: 5.0207253886 4.92477711251 102% => OK
Fourth root words length: 3.72725689877 3.73543355544 100% => OK
Word Length SD: 2.75386529464 2.65546596893 104% => OK
Unique words: 116.0 106.607317073 109% => OK
Unique words percentage: 0.60103626943 0.547539520022 110% => OK
syllable_count: 283.5 283.868780488 100% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 1.0 1.53170731707 65% => OK
Article: 3.0 4.33902439024 69% => OK
Subordination: 1.0 1.07073170732 93% => OK
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 1.0 3.36585365854 30% => More preposition wanted as sentence beginning.
Performance on sentences:
How many sentences: 8.0 8.94146341463 89% => OK
Sentence length: 24.0 22.4926829268 107% => OK
Sentence length SD: 34.6581519992 43.030603864 81% => OK
Chars per sentence: 121.125 112.824112599 107% => OK
Words per sentence: 24.125 22.9334400587 105% => OK
Discourse Markers: 4.625 5.23603664747 88% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 0.0 1.69756097561 0% => OK
Sentences with positive sentiment : 6.0 3.70975609756 162% => OK
Sentences with negative sentiment : 1.0 1.13902439024 88% => OK
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.226473517408 0.215688989381 105% => OK
Sentence topic coherence: 0.105862213221 0.103423049105 102% => OK
Sentence topic coherence SD: 0.0652843050839 0.0843802449381 77% => OK
Paragraph topic coherence: 0.152533337786 0.15604864568 98% => OK
Paragraph topic coherence SD: 0.0714770769519 0.0819641961636 87% => OK
Essay readability:
automated_readability_index: 14.3 13.2329268293 108% => OK
flesch_reading_ease: 55.58 61.2550243902 91% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 11.5 10.3012195122 112% => OK
coleman_liau_index: 12.13 11.4140731707 106% => OK
dale_chall_readability_score: 8.92 8.06136585366 111% => OK
difficult_words: 50.0 40.7170731707 123% => OK
linsear_write_formula: 11.5 11.4329268293 101% => OK
gunning_fog: 11.6 10.9970731707 105% => OK
text_standard: 12.0 11.0658536585 108% => OK
What are above readability scores?
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Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.